A lawyer for the passenger who was dragged from a United Express flight says he and his client accept the airline CEO's public apology but think it was insincere.
Oscar Munoz, the CEO of United Airlines, today said he felt "shame" when he saw the viral video of airport police dragging a bloodied passenger from one of his airline's flights Sunday night.
Has United Airlines implemented any policy changes as a result of this incident?
He promised to review the airline's policies to make sure something like that never happens again, and said United will no longer use police to remove bumped passengers. United acknowledged that passengers may have been less willing to listen to offers once they were seated on the plane.
Further, Munoz said United will not use law enforcement to remove on-board passengers in the future, as was the case on Sunday evening. "We can't do that".
Chris Christie unloaded on United Airlines Wednesday in the wake of the forced removal of a passenger from a Chicago flight earlier this week, slamming the airline's attitude as "awful" and calling on the Trump administration to act. Others said on Twitter that they'd canceled their United-affiliated credit cards - a key revenue source for airlines.
"That is not who our family at United is", he said. In a subsequent letter to employees, the CEO called the customer "disruptive" and "belligerent" when he would not voluntarily relinquish his seat.
"I deeply apologize to the customer forcibly removed and to all the customers aboard", he said in the statement.
In his most contrite apology yet, Oscar Munoz said Tuesday that no one should be mistreated that way.
"The family of Dr. Dao wants the world to know that they are very appreciative of the outpouring of prayers, concern and support they have received", his attorney, Stephen L. Golan, said in a statement. The lawyers sought a court order Wednesday in Chicago to preserve evidence, including surveillance videos, crew lists, and other information, that could be used in litigation.More news: Memphis coach Fizdale blasts 'unprofessional' officiating
Demetrio says he "probably" will file a lawsuit on Dao's behalf. On Thursday, the city's aviation commissioner is expected to address a city council committee about the incident. United was trying to make room for four employees of a partner airline, meaning four people had to get off.
Dao was removed from the plane Sunday after he refused to give up his seat on the full flight from Chicago to Louisville.
Likewise, the Chicago Aviation Department has said only that one of its employees who removed Dao did not follow proper procedures and has been placed on leave.
The Aviation Department's roughly 300 officers guard the city's two main airports but are not part of the regular Chicago police force, receive less training and can not carry guns inside the terminals.
The passenger was identified as Mr Dao, a 69-year-old physician from Elizabethtown, Kentucky.
The event stemmed from a common air travel issue - a full flight.
In his interview, Munoz said he has unsuccessfully tried to reach the passenger to apologize directly. United has not said precisely how the four people asked to leave Flight 3411 were selected.
"The doctor needed to work at the hospital the next day", witness Jayse Anspach tweeted.
That's when three Aviation Department police officers boarded the plane.
Screaming can be heard on the videos, but nowhere is Dao seen attacking the officers.